The 4 Faces Of Frustration
How To Turn Frustration Into
DELIGHT
WHAT DOES HIGH PERFORMANCE TEAMWORK LOOK LIKE?
In this series of online and interactive workshops which you facilitate with your team, you’ll embark on a journey that unlocks your team’s true potential and accelerates its performance. To learn more, watch the video to see how you can move from a group of high performance individuals to a high performance team.
The Challenge
Every day, leaders frustrate their customers and their employees. Unfortunately, a lack of recognition of this frustration and an inability to respond proactively costs businesses in terms of:
- employee retention
- customer satisfaction and loyalty, and ultimately
- productivity and profitability
77% of teams rate themselves as dysfunctional.
86% of employees say that ineffective communication is a big reason for work failures
We rarely hear the truth from those who could help us the most.
We often frustrate those we seek to influence without even being aware of it.
THE SOLUTION TO:
THE 4 FACES OF FRUSTRATION
A FOUR STEP PROCESS
Step 1: DISCOVER the unique way that you see the world and your preferred communication style.
Step 2: ENGAGE in active learning and learn how to ensure that you are aware of the different communication styles you interact with.
Step 3: ADVANCE your understanding of the different perspectives of the people you seek to influence.
Step 4: Set an action plan to change and ultimately PERFORM in a way that will not frustrate the very people you seek to delight.
EACH MODULE INCLUDES
Pre-program Assessment
Taken by all participants to identify their personal communication style associated with the business environment they operate in, and their preferred natural communication style.
Participant Workbook
Participants will be actively engaged in the learning process. Participants will experience the different ways the four interaction styles solve problems, deal with stress, and address challenges.
22 Page Report
Participants will understand their preferences in the areas of communication, motivation, and management style. Each individual will have specific areas of improvement to set a Plan of Action around.
Leader Guide
The group leader will also receive a facilitation guide with instructions and exercises to ensure application and team understanding.
THE TYPICAL OUTCOMES YOU’LL EXPERIENCE:
As a result of participating in the 4 Faces of Frustration program, you will be able to:
- Understand their personal communication style.
- Become aware of the strengths and weaknesses
associated with their style. - Gain awareness of how to assess
another person’s interaction style. - Begin the process of dialogue with the
styles that are most difficult for you to
understand. - Understand how to adapt for enhanced communication,
understanding and relationships.
“We have experienced a direct and measurable impact to our business and bottom line through our involvement with Oxley’s 4 Faces of Frustration Program.”
Greg Syfan – President – Syfan Logistics
There are two options to get started. The best approach is to purchase all 5 workshops, however, you may prefer to purchase Workshop 1 and see the impact it has in your team. Click below to purchase the option that works best for you.
$495
Workshop 1 Only
1 Hour Workshop – Delivered by Andrew Oxley, author of The 4 Faces Of Frustration
22 Page Personalized Behavioral Report – for each team member.
Participant Workbook
Leader Guide
*For use with 1 intact team only
$1975
5 Complete Workshops
All Five Workshops – Delivered by Andrew Oxley, author of The 4 Faces Of Frustration
22 Page Behavioral Report – Personalized and provided to each team member.
Participant Workbook
Leader Guide
*For use with 1 intact team only
