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As a leader, one of your primary responsibilities is to guide your direct reports as they set goals for their development. Unfortunately, too often we set either general goals for our people like ‘become a better listener’ or metrics based goals like ‘increase customer service scores to 68%’. Now, at their face, neither of these […]

May 31, 2014 / By admin

As a leader, one of your primary responsibilities is to guide your direct reports as they set goals for their development. Unfortunately, too often we set either general goals for our people like ‘become a better listener’ or metrics based goals like ‘increase customer service scores to 68%’. Now, at their face, neither of these […]

May 31, 2014 / By admin

It’s not always easy to find and grow leaders, even if your organization is number one in the marketplace. That was the challenge facing a huge company, and one with managers spread around the country, when they came to us last year. Our first task was to change the culture within the company to one […]

March 2, 2014 / By admin

When a Fortune 500 manufacturer came to us recently because they wanted to see some measurable improvement in their call center metrics, we were ready for the challenge. By sharing our cutting-edge materials with their internal leadership and training staff, we were able to leverage our expertise in a way that allowed them to customize […]

February 7, 2014 / By admin

When the director of the department in a major financial services firm came to us with the aggressive goal of reducing loss in client accounts – estimated to run in the millions – in a six month time span, we found that a lack of leadership was holding them back from meeting their goals. Through […]

November 19, 2013 / By admin

I was reminded the other day of an important lesson that most leaders learn the hard way. The reason it is learned the hard way is that it is not typically taught in leadership programs, and the first time it is an issue for a leader it is usually handled badly. Here is the scenario: […]

February 1, 2013 / By admin

I was reminded the other day of an important lesson that most leaders learn the hard way. The reason it is learned the hard way is that it is not typically taught in leadership programs, and the first time it is an issue for a leader it is usually handled badly. Here is the scenario: […]

February 1, 2013 / By admin

Management involves actively monitoring the progress of our people through the numerous twists and turns that they will encounter as they learn and master the skills necessary to achieve excellence in their jobs. And yet I can feel the fear emanate from leaders as we discuss coaching and following up. I know that leaders fear […]

August 10, 2012 / By admin

While leadership training and development will always be instrumental to a leader’s progress, there is a opportunity that is constantly available to every leader – if only they will avail themselves of it. What is this opportunity? The ability to gather insight from others as to what skills and behaviors will accelerate your progress. However, […]

July 12, 2012 / By admin

As you set more aggressive goals, you will continue to experience problems and challenges that are new to you. There are two ways to overcome new challenges: Trial and error by yourself. Learn from the experiences and input of others. In order to accelerate your progress on goals you have set, and minimize challenges and […]

September 6, 2011 / By admin