When emotions run high your team may approach you to discuss their frustrations with other team members. What you do next will either reinforce your position of leadership or undermine it.
Too often leaders commit one of the cardinal sins of leadership in this situation. In this Insight we will share this error – and how to avoid it while ensuring you help your whole team deal with the negative emotions that are being surfaced.
If you get this wrong you will alienate one part of your team – or in the worse case scenario – both parts of your team.
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